Admissions Call · One-Sheet
- Slow down. Speak at 70% your normal pace.
- Leave space. Count to 3 after every question.
- Match, then lead. Frantic → soften your pace, they'll follow.
- See them. "That sounds heavy." "Thank you for trusting me with that."
- Never interrupt
- Never say "awesome / perfect / 100% / no worries"
- Never read the script
Hi, thank you for calling Within Center. This is [Name]… how can I support you today?
If hesitant: "You don't have to have it figured out. A lot of people call us feeling exactly like that. Take your time."
One question. Silence. Don't stack.
- What's been going on that brought you to pick up today?
- "Thank you for sharing that with me."
- Done any ketamine or psychedelic work before?
- Working with a therapist or coach?
- Single visit, or stay on the land for a few days?
- On your own, or with a partner / friend?
- Anything medical I should know? (heart, BP, meds, pregnancy)
- Timeline — next few weeks, or a month or two?
"Based on what you've shared with me today, let me tell you a little more about a path that I think might really meet you where you are…"
| 6 Days / 5 Nights | $4,799 priv · $3,999 shared | Trauma · addiction recovery · deep burnout · major life transition · grief. 2 ceremonies, 2 integrations, full ranch. |
| 3 Days / 2 Nights | $2,199 priv · $1,899 shared | First-time immersion · can't take a full week · reset weekend. |
| Discover | $1,250 | Curious · skeptical · "I just want to try this." 1 ceremony, 1 integration, week of ranch access. |
| Heal | $3,300 | Specific hard season · breakup · loss · burnout. 3 ceremonies, 3 integrations, month of access. |
| Awkn | $5,500 | Long-standing depression · trauma · "I've tried everything." 6 + 6 + 2 months on the land + group therapy. |
| Journey for Two | $1,650 | Couples · siblings · close friends. Shared ceremony, individual integration. |
A lot of places will give you the medicine. What we do is hold the container around it. Twelve acres in Austin. Yurts, dome temple, pool, hot tub, two cold plunges, saunas, a garden. Our clinicians have held over 1,500 ketamine sessions with a perfect safety record. The medicine opens the door. The land and the integration are what change your life.
Then pause. Don't fill the silence.
| (crying) | Take your time. There's no hurry here. |
| "That's more than I can afford." | I hear that. Want me to tell you what might fit, or send a few options by email? |
| "Is ketamine safe?" | FDA-approved. Medical screen first. Clinician present every session. 1,500 sessions, perfect safety. |
| "I'm scared." | Of course. Most people who call are. That's usually a sign something real is ready to move. |
| "Need to talk to my partner." | Please do. I'll send a one-pager you can share. Happy to be on a call with you both. |
The next step on my side is simple — I'll send you our intake forms. 15-20 minutes. Medical history, a little about what you're looking for, and a consent form our clinician reviews before we confirm anything. You don't commit by filling them out — it just lets our clinical team make sure this is the right fit.
- Within 10 min: send intake + short personal email. Use their name. Reference one thing they shared. Attach retreat overview.
- Soft-hold the dates or package in the CRM. 7-day expiration.
- CRM note in their words — not your interpretation. e.g. "running on fumes, mom passed in Feb, husband supportive, leaning 6-day private, sent intake 2:14pm."
- 48-hour follow-up if intake hasn't returned. "Just checking it landed in your inbox and didn't end up in spam. No rush, here when you're ready."
- When intake returns: hand to clinical the same day. Email caller to confirm receipt and what's next.